Customer Testimonials

Here are some sample comments we've received from our customers...

Just wanted to acknowledge the fantastic service you guys provided yesterday. I am thoroughly impressed and look forward to continued and ongoing business. Thank you so much!
-- L Anderson (Ottawa, ON, Feb 2012)

Just a quick note to say I just received my order.  I'm very impressed with your company that it arrived so quickly! Thanks, AARtech!
Season's Greetings to you and your staff.
-- B Mitchell (Coldstream, BC, Dec 2011)

Great services I received my order so quickly!
Happy holidays.
-- A Caron (Terrebonne, QC, Dec 2011)

Just to let you know that I received the 4 smoke detectors, and they are now installed and seem to be working fine.  Thank you for your prompt and professional service. I will certainly recommend AARtech to my associates.
-- D Murray (West Vancouver, BC, Oct 2011)

Our "driveway alarm" arrived today - promptly and with great communications all the way through the purchase. Installed and operating in 10 minutes. Works like a charm and less than half the price of other products I was considering.  What's this little switch that says "alarm"? HOLY CRAP! I have a BOSE sound system that won't put out that volume!!! I am hearing impaired - often can't hear a smoke detector, but the beeps on this thing are in a range I hear just fine. Love it - and the service!
-- R Ridley (Alberta, Nov 2011)

Yesterday I received my smarthome x10/insteaon switches and installed them. I want to thank you guys for helping me out on the phone choose the right product. Delivery was prompt as promised. I will buy again.
-- Y Barzakay (Toronto, ON, June 3, 2011)

Merchandise received. Excellent shipping services and good quality products. Thanks.
-- M Kenney (Laval QC, Apr 15, 2011)

I found everyone I have dealt with here to be professional, courteous and helpful. I could spend a mint on home automation gear here!
-- G Dumbleton (ON, Apr 9, 2011)

Thanks for the great service!
-- M Girard (Brentwood Bay, BC, Mar 8, 2011)

I would like to add that you have magnificent customer service, thank you! thank you!
-- M Garcias (Compton, California, USA, Mar 8, 2011)

Thanks for taking care of this. You guys and gals rock!
-- H Lum (North Vancouver, BC, Mar 7, 2011)

A big thanks to you and your team This was my first purchase and I must say I am extremely happy with the support and respect for a first time customer
-- Tom (Toronto, ON, Feb 3, 2011)

I would like to thank you for your excellent help and prompt customer service back up.
-- Rob (Chilliwack, BC, Jan 28, 2011)

Just wanted to say , Thanks!, Great service, The components that I order arrived in record time and were packaged like you were tring to protect a carton on eggs. I couldn't be more pleased with my resualts of doing business with your company. I will Highly recommend you company to all my close friend and family
-- Randy (Nanaimo , BC, Dec 16, 2010)

Thank you very much. Excellent customer service. Hard to find this kind of customer support these days – especially online sellers. Just had a nightmare with Dell which only took 9 weeks to solve. AARtech is great!
-- Dan (Vancouver, BC, Aug 5, 2010)

Received order as indicated well packaged and as ordered. Thanks for the great service!!
-- Glen (Eyebrow, SK, Jun 07, 2010)

Thank you very much – great service – I will purchase from this Company again!
-- Robert (Brampton, ON, Jun 05, 2010)

I have jsut (sic) received the battery now. I would like to commend you on your great electronic ordering system and online experience.
-- Brent (Halton Hills, ON, Apr 14, 2010)

Item received with many thanks! Prompt and efficient - we shall definitely work together in the very near future!
-- Kaz (Toronto, ON, Mar 31, 2010)

I would like to thank you for the excellent service I received on my recent order. You guys are fantastic, Thank you for including the white paddles! I will be recommending you to everyone I know. Looking forward to my next order!
-- Korey (Winnipeg, MB, Mar 23, 2010)

This is just a note to advise you that I received the product in the mail which I ordered from you company by phone. I just wanted to say it was a very easy process from the employee who took my order to installing the smoke detectors. I will be recommending your company to my building management in case any one of the other 80 units needs to replace their smoke detectors in the future.
-- Sukhvinder (Coquitlam, BC, Mar 17, 2010)

Thank you very much for excellent order execution and delivery.
-- Ted (Waterloo, ON, Mar 11, 2010)

After doing a bit of internet research I found your website and products. I ordered the X10 CM15A on Saturday evening and am exceptionally pleased that it was delivered to my door on Tuesday evening. The exceptional service provided by you (and, surprisingly, Canada Post - even though I only requested standard delivery) is commendable. I'm glad that I signed up for your newsletter because I will certainly be purchasing a lot more from you.
-- Denis (Ottawa, ON, Feb 10, 2010)

I just wanted to tell you how impressed I am with your service. I ordered the M538-BSKIT on January 27th and got it in the mail February 3rd, and that's pretty fast.
Also, I was corresponding with a gentleman by the name of Robert prior to the purchase, a valuable asset to your team, as he answered a lot of my questions regarding the system and payment options.
Thank you so much to all of you.
-- Ron (High River, AB, Feb 3, 2010)

Thank you for your early and excellent reply. Wow a Canadian company
with good prices and excellent customer support. I am overjoyed.
-- Joseph (Toronto, ON)

I do a lot of on-line purchases, and you guys are definitely among the best, (particularily in Canada). I love doing business with you.
-- Don (Toronto, ON)

Wonderful! Thank you for your superior customer attention and efficiency. It is the now the 3rd time I deal with Artech and I have always found your service and products to be outstanding. Sounds to me like you have great people and a great organization. Congratulations.
-- Jean-Claude (Ottawa, ON)

The replacement 1132B was received.  I plugged it in and now my system works perfectly! Suppose the old one was defective. Thanks again for your superior service, I would have no hesitation buying any other products from AArtech.
-- Steve D (Brampton, ON)

Thank you many times over. Ordered this product on monday december 29th, had it delivered by the morning of december 30th, installed and working flawlessly moments later. Shipping and product very good. Wife is pleased to have all a/v equipment hidden instead of all over the mantal. Thanks again.  (re: part# 59500)

-- Michael M (London, ON)

Just wanted to underline the excellent service that you and your company offers.  My order was received within 24 hours of ordering.  Keep up the excellent work and I look forward to ordering from you again.

-- Stephen P (Montreal, QC)

Thank you very much for the great service
-- Ken C (Belnan, NS)

Just wanted to say I find your customer service excellent and to have this type of store directly from Canada for SmartHome like products is awesome. Also nice to see your catalog grow in diversity.
 -- Martin B (Montreal, QC)

I would not hesitate to use AARtech again. Awesome customer service.
-- Bill S (North York, ON)

Many thanks for your excellent service.

--Ed F (Qualicum Beach, BC)

Thank you very much for your good support and service. It's very appreciated.

-- C Simard (Chicoutimi, QC)

Happy New Year and thank you for your efficiency with regards to the first order I have placed with your company. This is the type of service I strive to deliver to my own customers everyday. I can see that we will be doing more business in the future.

-- Lynn C (Springbrook, ON)

I've made a previous order from AARtech in the past and I like to say thank you for the prompt shipping and the time taken to package the items well.

-- P Holmes (Thunder Bay, ON)

Before I located Aartech Canada on the net, I had pulled up the name deleted web site and sent them the same email I sent you originally, and I was not impressed with the reply. You put them to shame.

-- Ken T (Calgary, AB)

Thank you for your prompt service.  Everything arrived today which is really great. Now I just have to spend some time setting it all up. Wonderful service.

-- Peter F (Orleans, ON)

Thanks for taking care of the little guy. Now I know why people have recommended you on forums like Remote Central and Canada home digital.

-- Mike C (Ajax, ON)

Thanks for the extremely prompt reply!!! I am impressed that any company nowadays has such a concern with customer support. I can tell you for sure I will be ordering more from you and your company.

-- Brian C (Embrun, ON)

Thanks for the great service. Everything arrived promptly and worked as hoped. Will shop with you again.

-- Phil G (Kanata, ON)

Great to deal with a company who understands the value of customer service!

-- Rick M (Little Britain, ON)

Thank you Robert for the excellent "customer care", much appreciated, and have a good day!

-- (Amherstburg, ON)

Thanks,you're amazing, I wish all companies offered as good a service as you do.

-- R Steinman (Peterborough, ON)

Thank you very much for your superb service. I have been using X10 products since 1986 and am always on the lookout for a reliable supplier of components. I found one now. Thanks again.
-- Fred F (Toronto, ON)

Thanks for all your prompt help, you have a very efficient outfit there at Aartech.
-- Robert S (Peterborough, ON)

Many thanks once again for the great service!
-- David P (Ottawa, ON)

Great, thanks a lot, you have been the best all the way. You know, we rarely see this kind of service these days with on-line vendors. You rank way up there with the cream of the crop! Long life to Aartech Canada!
-- Sylvain B (DDO, QC)

I received today in top conditions all the material ordered. That was very fast delivery. The goods were well packed and all tested ok. Thanks for the excellent service.
-- Jean Claude P (Laval, QC)

The customer service at Aartech is just brilliant!!
-- Parvez K (Oakville, ON)

Thank you for your time in answering my questions and your excellent customer service.
-- Roland J (Scar, ON)