 | Activehome Pro installation error: a newer version is on the server | |
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Sometimes when trying to download and install Activehome Pro and the plug-ins, you may receive an error stating that a newer version exists. The trouble is normally with OnAlert. Please download a copy from our downloads section and that should fix th |
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| X-10 or Insteon Devices Not Communicating | |
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Powerline (eg. X10, Insteon, UPB) automation signals travel along the household power wiring. There are two main issues that can affect performance. One is that your house electrical system is split in to 2 phases at the breaker panel. The other iss |
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| I purchased the Activehome CK11A Starter Kit but didn't receive any software | |
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The Activehome kit doesn't ship with a physical CD. Instead, you may download the software from here:https://www.aartech.ca/support/index.php?_m=downloads&_a=viewdownload&downloaditemid=5&nav=0
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| I purchased CM15A Activehome Pro but didn't receive any software. | |
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Activehome Pro doesn't ship with a physical CD for software. Instead you should have received an e-mail when your order shipped, with a link to where you can download Activehome Pro, as well as your registration codes. If for some reason the e-mail wa |
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| Why is Activehome Pro registered to someone else? | |
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X10 has a very basic registratio system for Activehome Pro. Whereas most companies register the software to the end user when they run the software for the first time, X10 registers the software to the contact person on their sales order. In the case |
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| Can't Change House/Unit code on KR19A Keychain Remote | |
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X10 has been shipping two different versions of the KR19A. One uses the standard programming methods, and the 2nd uses different programming method outlined below. Otherwise both remotes function the same.To change the Housecode |
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| How to update DVR005 / DVR007 / DVR008 DVR Firmware | |
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First, download the current firmware release from our downloads section.Step 1Pull up the menu in the DVR machine (must enter admin password) and go into DIAGNOSTIC. Example: This DVR machine is |
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| CM15A Activehome Pro Interface Not Recognized After Install | |
| If your Activehome Pro interface is not communicating with Activehome Pro or if Windows tells you it has found an unknown device when you plug in the CM15A ActiveHome Pro Interface, please follow these steps:Disconnect the USB cable from the |
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| Remote Temperature Control and Monitoring | |
| I have a cottage and want to be able to turn up the heat when I'm en-route and turn it back down when I'm not at the cottage. Most of our Aube thermostats support a phone controller option so you
can call in, enter your password and turn the heat up on |
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| Preset dim of WS467 from Activehome Pro | |
| The newest WS467 and similar switches will return to the last dim level when turned on locally or remotely. If you don't want this functionality when controlling them from Activehome, try setting them as a LM14A. |
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| DSC Alexor Residential Dial (Self Monitoring) Programming | |
| If you wish to have your DSC Alexor alarm system use residential dial (self monitoring) be sure to set the following sections appropriately: Some of these are already defa |
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| DSC RM-1 Wiring | |
| As of the time of writing (Aug 27th 2010) the RM-1 wiring is as follows:Black - negative coilRed - positive coilWhite - commonYellow - normally closedGreen - Normally Open
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