Returns and Warranty

NO HASSLE MONEY BACK GUARANTEE

We want you to be completely satisfied, so AARtech Canada offers a 30 day money back guarantee on your purchase. Prior to returning any item(s), please fill out our return request form to obtain a return authorization (RMA) number. Returns MUST be pre-approved, and must be returned complete with original documentation, accessories and packaging in original condition or additional service / restocking charges will be levied at our discretion.  Opened, uninstalled, complete items will be assessed a 25% restocking charge. Installed items will be assessed on a case by case basis. Products marred, altered, or damaged during installation will not be returnable. We cannot be responsible for compatibility of DVR cards with the various computer systems on the market but can offer recommendations for preferred brands or model numbers. Our money back guarantee does not include freight charges to or from our office. We will deduct the actual freight cost incurred to ship your order, from your return.  Special orders, software, batteries, DVRs, DVR cards, alarm systems and books are not eligible for return. 

We will not be responsible to the loss or damage of returned item(s) by couriers, so we suggest that you insure your shipments and ensure they can be traced with a delivery signature for your protection.

DEFECTIVE RETURNS

Please fill out our return request form and provide the part number, date of purchase and invoice number to receive a return authorization (RMA) number prior to returning any defective merchandise. Returns sent back without authorization will be returned to the sender at his/her expense.  Defective product will be repaired or replaced with a similar model or in some cases we may refer your case to the manufacturer for support at our discretion. Some manufacturers (eg. D-Link) require the end user to deal with them directly for warranty support, and we will honour their procedures where applicable.

REFUSED SHIPMENTS and UNDELIVERABLES

Any refused shipments or orders that cannot be delivered and are returned to us by the courier will be assessed a 15% restocking fee plus the cost of the returned shipment and the original freight cost. If the customer requests that these orders be re-shipped, we will charge the cost of the return freight plus the cost to re-ship. Special orders and DVR cards will not be refunded.

THANK YOU for your business!