Returns and Warranty

MONEY BACK GUARANTEE

We want you to be completely satisfied, so AARtech Canada offers a 30 day money back guarantee on your purchase. Prior to returning any item(s), please fill out our return request form to obtain a return merchandise authorization (RMA) number. Returns MUST be pre-approved, and must be returned complete with original documentation, accessories and packaging in original condition or additional restocking charges will be levied at our discretion.  New unopened merchandise returned within 30 days will receive a full refund less our shipping costs.  Merchandise that has been opened but can be sold as new will be assessed a 15% restocking charge.  Merchandise that has been installed, used, marred, altered, or damaged can not be returned. Our money back guarantee does not include freight charges to or from our office. We will deduct the actual freight cost incurred to ship your order, from your return.  Special orders, software, batteries, DVR cards and books are not eligible for credit or refund. Opened spy equipment will not be accepted for refund unless still security sealed, or for warranty exchange.

We will not be responsible to the loss or damage of returned item(s) by couriers, so we suggest that you insure your shipments and ensure they can be traced with a delivery signature for your protection.

DEFECTIVE RETURNS & WARRANTY

Please fill out our return request form and provide the part number, date of purchase and invoice number to receive a return authorization (RMA) number prior to returning any defective merchandise. Returns sent back without authorization will be returned to the sender at his/her expense.  Defective product will be repaired or replaced with a similar model or in some cases we may refer your case to the manufacturer for support at our discretion. Some manufacturers (eg. D-Link) require the end user to deal with them directly for warranty support, and we will honour their procedures where applicable.

REFUSED and UNDELIVERABLE SHIPMENTS

Any refused shipments or orders that cannot be delivered for any reason including incorrect or incomplete address, missing buzzer codes, etc. that are returned to us by the courier will be assessed a 15% restocking fee plus the cost of the returned shipment and the original freight cost. If the customer requests that these orders be re-shipped, we will waive the 15% restocking charge. Special orders and DVR cards will not be refunded.

THANK YOU for your business!