Privacy Policy

Privacy Policy

Aartech Canada Inc. (“we,” “our,” or “us”) values your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, make a purchase, or interact with us online.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Information We Collect

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

• Contact and account information: name, email address, billing and shipping address, phone number.
• Payment information: credit card details processed through secure third-party payment providers - we do not directly process, store, or access your credit card information.  We do not accept credit card information by phone, email or fax.
• Transaction information: items added to cart, added to a wis list, order details, purchase history, delivery information.
• Support and communication information: information you provide during communications with our help desk or customer support team.
• Marketing preferences: newsletter subscriptions and promotional consent.
• Technical information: IP address, browser type, operating system, and cookies for analytics and performance tracking.
• Optional demographic or preference data (if voluntarily provided in surveys or accounts).

How We Collect Information

We may collect personal information from the following sources:

• Directly from you when you create an account, make a purchase, or contact support, or otherwise provide us with your personal information.
• Automatically through the Services including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies.
• From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf.  For  example: payment processors, shipping providers, CRM systems
• From our partners or other third parties

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use your personal information to:

• Provide, Tailor, and Improve the Services. We use your personal information to provide you with the Services, including to perform our contract with you, to process your payments, to fulfill your orders, to remember your preferences and items you are interested in, to send notifications to you related to your account, to process purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, to facilitate any returns and exchanges, to enable you to post reviews, and to create a customized shopping experience for you, such as recommending products related to your purchases. This may include using your personal information to better tailor and improve the Services.
• Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you online advertisements for products or services on the Services or other websites, including based on items you previously have purchased or added to your cart and other activity on the Services.
• Communicating with You. We use your personal information to provide you with customer support, to be responsive to you, to provide effective services to you and to maintain our business relationship with you.
• Security and Fraud Prevention – to authenticate your account, to provide a secure payment and shopping experience, detect, investigate or take action regarding possible fraudulent, illegal, unsafe, or malicious activity, protect public safety, and to secure our services. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password or other access details with anyone else.
• Legal Reasons. We use your personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies, to investigate or participate in civil discovery, potential or actual litigation, or other adversarial legal proceedings, and to enforce or investigate potential violations of our terms or policies.

Consent

By using our website, creating an account, or making a purchase, you consent to the collection, use, and disclosure of your personal information as described here.  You may withdraw your consent at any time by contacting us or unsubscribing from email communications.  If you withdraw consent, we may be unable to provide certain products or services.

Disclosure and Cross-Border Transfers

We may share your personal information with:

• Service providers such as payment processors (including PayPal), shipping carriers, CRM and help desk providers, and IT/cloud hosting companies.
• Legal or regulatory authorities if required by law.

Some of our service providers store or process data in the United States or other jurisdictions outside Canada.  When we transfer personal information outside Quebec or Canada, we ensure that:

• The information will receive adequate protection, taking into account the sensitivity of the data and applicable legal frameworks.
• Contracts or other mechanisms are in place to ensure comparable safeguards to those under Canadian law.

We do not sell or rent personal information.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.  As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

Retention and Storage

We retain personal information only for as long as necessary to fulfill the purposes identified or as required by law.  How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide you with Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

Security

Please be aware that while we take all reasonable precautions, no security measures are perfect or impenetrable, and we cannot guarantee "perfect security”.  We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

We use reasonable administrative, technical, and physical safeguards to protect your information, including:

• SSL encryption on our website.
• Web firewall and regular security scans.
• Restricted access for authorized users only.
• Secure internal systems and data management protocols.

No system is completely secure, but we take all reasonable precautions to prevent unauthorized access or misuse.

Cookies and Tracking Technologies

We use cookies and similar tools to:

• Enhance site functionality and performance.
• Analyze visitor traffic.
• Support marketing and advertising initiatives.

You can manage cookies through your browser settings. Some features may not function properly if cookies are disabled.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law. 

• Request access to personal information we hold about you.
• Request corrections to inaccuracies.
• Request to delete personal information about you
• Manage communication preferences
• Request deletion (erasure) of your personal information, subject to legal requirements.

Updates to This Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date and provide notice as required by applicable law.

Contact Us

For questions, access requests, or privacy concerns, please contact us by phone, help desk or email as mentioned on our contact us page.

Last Updated: 2025-10-30