Insteon Hub Cloud Moves to Paid Subscription
Insteon Hub users were surprised with bad news earlier this year when their hubs went online and Insteon announced it was closing up shop. Fortunately, some investors including Ken Fairbanks have purchased the assets and haved rebooted Insteon's servers, forums and are working on getting product flowing. Product delivery is up in the air and a clear timeline is not known at this point.
The Insteon Cloud service that powers the Insteon hub was previously free but in order to re-establish and responsibly run the cloud service they are moving to a paid subscription model. Those who pay the annual fee will have access to all of the previous features including the app, integration with Alexa and Google Home (at time of writing).
Many users chose to use their hubs as interfaces to more advanced hubs or software during the Insteon service blackout and they can continue to use their hubs without a subscription fee.
Below is the text of the email sent to hub users who have not yet paid for service, as of the end of July 2022.
At the end of the day, free cloud services should be appreciated and not expected. Nothing is really free - the servers behind something like the Insteon cloud, can easily cost tens of thousands of dollars a month, not including the staffing needed to maintain and secure them.
We're truly happy to see Insteon making a fight to be reborn!
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Hello,
This is a final reminder that we are beginning the process of removing Insteon Hub access to users without a subscription. We’ve noticed you haven’t purchased a subscription for your Insteon Hub and wanted to give you a chance to join before you experience any service interruption.
We sincerely hope you’ll consider supporting the Insteon community by placing a subscription order as soon as possible: https://www.insteon.com/store
If you choose not to subscribe, here’s what you can expect:
NOTE: You may have placed an order for a subscription but are still getting this email. This means we cannot reconcile your order to an active Hub account. This is most likely caused by the email address you indicated in your order as the Hub account address is actually different than the one attached to your Hub account. Therefore, we cannot accurately apply your subscription to your Hub account.
You should have already received an email indicating we cannot reconcile your subscription order with your active Hub account. Please follow the instructions in that email to get us the necessary information to properly apply your subscription order to your Hub account.
Thank you again from all of us at Insteon! We want to make sure that if you want continued access to your Hub after the deadline that you have this final opportunity to place an order without an interruption of services. |
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Insteon Technologies
4790 Irvine Blvd. Suite 105-665, Irvine, CA 92620
