Hikvision is a leading manufacturer and supplier of analog and IP security cameras, NVRs, access control systems and related products. They sell their products through an authorized distributor and dealer network. As a customer purchasing Hikvision product in Canada, it's important to ensure that you are purchasing from an authorized partner in order to ensure you will have the technical support, warranty and firmware updates you may need to keep your product working and secure.
In business since 2002, Aartech Canada is proud to be a Hikvision Canada PLATINUM partner. The Hikvision product we sell is original name brand Hikvision purchased from Canada. We offer technical support in partnership with Hikvision Canada and we will also help process warranty for products purchased through Aartech should the need arise.
Most Hikvision products purchased by a Hikvision Platinum partner receive an extended 2 year warranty.
(Value express kits, hard drives, SD cards, thermal cameras and accessories are excluded from this extended warranty program. See below for standard warranties).
On the other hand, products purchased from unauthorized sellers, from USA and other countries, or OEM product may not receive the same level of support from Hikvision or may not be supported at all. Since Hikvision offers warranty through authorized partners, product purchased from unauthorized sources may not receive any warranty. You may also have difficulty finding firmware (security) updates.
We look forward to working with you!
You may click here to see a copy of our authorization letter from Hikvision.
HIKVISION STANDARD WARRANTIES
(last updated 2020-04-06)
REPAIR WARRANTY PERIOD (PARTS AND LABOR)
DVRs / NVRs
PTZ (Dome) Cameras
Bundle (Kit) Packages
36 months (separate Sub-Kit parts included)
Lenses and Accessories
Micro SD Cards
Note: Warranty is ultimately the responsibility of the manufacturer and so we will respect Hikvision's policies with respect to processing warranty returns.