Canadian Smart Home Technology and Security Store

Smart Home Products • Alarms • Security Systems • Security Cameras



Hikvision is a leading manufacturer and supplier of analog and IP security cameras, NVRs, access control systems, intercoms and related products.  Hikvision Canada will NOT support products purchased from unauthorized sellers.  That includes warranty and firmware updates.  As a customer purchasing Hikvision product in Canada, it's important to ensure that you are purchasing from an authorized partner in order to ensure you will have the technical support, warranty and firmware updates you may need to keep your product working and secure.

In business since 2002, Aartech Canada has been a Hikvision partner for many years and we are currently a platinum partner.   So you can be confident you are receiving legitimate product, not gray market, OEM or a knock-off.  We offer technical support in partnership with Hikvision Canada and we will also help process warranty for products purchased through Aartech should the need arise.

On the other hand, products purchased from unauthorized sellers, from USA and other countries, or OEM product may not receive the same level of support from Hikvision or may not be supported at all.  Since Hikvision offers warranty through authorized partners, product purchased from unauthorized sources may not receive any warranty.  You may also have difficulty finding firmware (security) updates.

We look forward to working with you!

You may click here to see a copy of our authorization letter from Hikvision.


Hikvision Platinum Partner


Note:  Warranty is ultimately the responsibility of the manufacturer and so we will respect Hikvision's policies with respect to processing warranty returns. widget logo